(415) 890-6213 [email protected] | HelpDesk

Solutions

Industries

  • Telecommunications

    Manage installation and maintenance of communication networks.

  • Utilities

    Oversee maintenance and repair of infrastructure like water, gas, and electricity with ease.

  • Healthcare

    Coordinate equipment maintenance and medical service delivery.

  • Manufacturing

    Manage equipment servicing, maintenance, and repair in production environments.

  • Construction

    Schedule and track field teams for project management and maintenance.

  • Transportation and Logistics

    Ensure timely delivery and maintenance of vehicles and equipment.

  • HVAC

    Manage installations and repairs of heating, ventilation, and air conditione systems.

  • Pest Control

    Schedule and manage service visits for pest management.

  • IT Services

    Coordinate support and maintenance for hardware and software installations.

  • Home Services

    Manage various home repair and maintenance services, from plumb to electrical work.

Roles

  • Dispatcher

    See real-time technician availability & assign tasks efficiently and minimize response times.

  • Service Manager

    Generate performance reports & analyze technician productivity and identify areas for improvement.

  • Customer Support Representative

    Access customer service history & provide informed and personalized support during inquiries.

  • Scheduler

    Receive automated alerts for upcoming service appointments & ensure all resources are prepared and on time.

  • Back Office Administrator

    Manage inventory levels in real-time & avoid stockouts and ensure technicians have necessary parts for repairs.

  • Finance Officer

    Automate invoicing and payment processes & improve cash flow and reduce manual errors in billing.

Privacy Policy for FieldGenix Field Sales Software

Last Updated: 11th Sept 20024

1. Introduction

FieldGenix ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field sales software (the "Service") hosted on Amazon Web Services (AWS).

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

2.2 Usage Data

3. How We Use Your Information

We use your information for the following purposes:

4. Data Storage and Security

We use AWS to host our Service. Your data is stored securely on AWS servers. We implement industry-standard security measures to protect your information.

5. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Disclosure of Data

We may disclose your Personal Information in the following situations:

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.